Terms & Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Copyright © 2011-2016 S.Y.Wilson & Company. All rights reserved.

As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2016 S.Y. Wilson & Company. All rights reserved.

Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.

S.Y. Wilson & Company and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if S.Y. Wilson & Company believes that customer conduct violates applicable law or is harmful to the interests of S.Y. Wilson & Company and its subsidiaries.

Privacy Policy

S.Y. Wilson & Company’s use of personal information that you may submit to S.Y. Wilson & Company through this Web site is governed by the S.Y. Wilson & Company Privacy Policy. All orders are discreet, and absolutely no information is shared.

We use Google Analytics, Google AdWords Conversion tracker, AdWords Remarketing and other Google services that place cookies on a browser across our website. These cookies help us increase the website’s effectiveness for our visitors, and are set and read by Google. To opt out of tracking, please visit this page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising initiative opt-out page.

Shipping & Delivery

S.Y. Wilson & Company ships merchandise to locations within the United States.  Please contact us with any questions. We are happy to help!

Our shipping terms are as follows: Please allow up to 2 business days to process your order before shipment (1 business day for Overnight). Every items undergo several inspections before being shipped. Additional shipping insurance is not added unless you request it. Although, most methods of shipping that we use will automatically include a limited amount of insurance (e.g. USPS Priority = $50) that may or may not cover the entire cost of your purchase. We are required to wait a minimum of 15 days before we can file an insurance claim.

You are responsible for putting your shipping information in our system correctly. If the address you provide is incorrect, and the item ships somewhere else, we will not be responsible for a refund. If the package can’t be delivered, most likely the package will be sent back to our office. If you would like the package signed for, please list this in the “Order Notes” section at checkout on our website. When the tracking information shows that the package was delivered, we have to assume that you received it.

If delivery of your package gets delayed by the shipping company (e.g. USPS/FedEx) for whatever reason once we release it to them, we have no control over it. They are a 3rd party service provider that is hired by you and us to get your package to you. Once your package is in their possession, our part is considered to be complete. We cannot be held accountable for any delays or issues with their service which are rare but can happen. However, we will try to assist you in any way that we can, but we have no control over how they operate their business. This is our only options for getting your purchased items to you.

UPS (United Parcel Service) Priority

https://www.ups.com/media/en/daily_rates.pdf

Shipping price is calculated during checkout based on the delivery address and weight of products being shipped. Delivery time is normally 1-3 business days within the United States. The estimated delivery time can, on rare occasions, take longer than expected when UPS gets overwhelmed such as leading up to Christmas. There is nothing that we can do about this.  ATTENTION: The shipping cost for UPS packages are not refundable.
We will not refund the overnight shipping charge for any reason unless UPS does not fulfill their obligation, and they refund the shipping cost back to us. If they deliver the package to you, then they have performed their service and will not grant you or us a refund. Therefore, we cannot refund the cost of overnight shipping if you decide to return the item(s) to us for any reason.

Sales Tax

No sales tax will be charged to your order unless your products are being delivered to a Tennessee address. If the “ship to” address for your order is in the state of Tennessee, then 9.75% for state taxes will be added to the order.

Exchanges

Please allow up to 2 business days for your exchange to be processed and shipped after we receive your item(s) back. You will receive a shipping confirmation email including tracking information just as you did when you first ordered.

We are not responsible for any special occasion or function you may be attending that requires you to have the merchandise refunded or exchanged by a certain date. We cannot speed our process of shipping exchanges or returning funds to your account.

When you qualify for a refund or exchange, we will only correct the transaction upon receiving the item(s) back to us. We cannot issue refunds or send replacement item(s) before we receive the previous order back from you. There are no exceptions.

Shipping Exchanges

Please make sure to let us know if your shipping address has changed. Otherwise, your exchange will be shipped to the address you provided us with during your original purchase.

Within the United States:  We will exchange your item(s) with no shipping charge on our end as long as you don’t require expedited shipping. We will issue up to 2 exchanges with free standard shipping to you.  If you need more than 2 exchanges, we will require a shipping fee. We will issue as many exchanges as necessary until you have found your correct item.

We do hope you understand our policy and understand that we are as fair as we can possibly be. You may open our package and fully inspect you merchandise, but you must contact our company within 3 business days of receiving them and follow our full return policy.

Office Hours

Customer service is available Monday-Friday (10 a.m. – 5 p.m. Central U.S. time) and is closed on holidays and weekends. Emails and phone calls will be answered on these days during these time-frames. You may receive emails on weekends on some occasions, but we cannot guarantee responses on Saturday and Sunday. We also try our best to create a great work environment and keep our employees happy so it’s not uncommon for us to let them go home early if we can. This is one of our ways of thanking them for all of the hard work they do for us each and every week.

Miscellaneous

All credit card orders, placed together or separate, with a value of $600.00 or more will require a government issued I.D. and a copy of the credit card being used. The first numbers of the credit card may be blacked-out showing just the last 4 digits of the credit card. The rest of the card must be able to be read.

All PayPal orders, placed together or separate, with a value of $600.00 or more will only be shipped to a “PayPal confirmed” address. If you don’t already have one, you can get a “PayPal confirmed” address by visiting your PayPal account and following their instructions. They might need to get some additional information from you.

Some orders that don’t exceed the $600 threshold may also require additional documentation from you. This is nothing personal. We have automated fraud filters in place that will sometimes flag a transaction for further review by looking at many criteria. For example, somebody that places and order from a computer with a Pakistan IP using an Australian credit card to ship an item to Miami might get flagged for further review. This is normal and no different than what most large online retailers do.

We do these things not only to protect our company, but also potential victims of credit card theft. The vast majority of orders don’t get flagged for further review so it’s not likely that it will happen to you. We just feel that you should be made aware that this is a possibility, but it shouldn’t delay your order as long as we receive your information in a timely manner.

Note: We may run out of stock on any of our products and it has happened due to higher than expected demand for specific items. If you place an order for an item that is out-of-stock, we will notify you as soon as possible. You will be given the option to wait for the new shipment to come in or exchange the item for something else and pay, or get a refund, for the difference in price. Of course, you may also just get a 100% refund if that is what you want.